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At GjerdeKonsept, we strive to provide a safe, efficient, and flexible delivery service for all of our products. Below you will find information about our delivery areas, delivery times, and shipping terms.

 

Delivery Areas

We offer delivery using our own transport throughout large parts of Southern Norway, including Oslo and the surrounding areas, Vestfold, Telemark, Agder, Kristiansand, and regions extending to Bergen.

For locations outside our delivery area, orders are shipped with PostNord. Smaller products and accessories are normally delivered to the nearest PostNord collection point.

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Delivery Time

Most orders are delivered within 10 business days, provided the products are in stock.

If an item is temporarily out of stock, the normal delivery time is up to 2 weeks. In some cases, delivery may take up to 3 weeks.

For custom-made products or items that need to be manufactured, the delivery time may range from 2 to 6 weeks. Customers will always be informed if the estimated delivery time changes.

All delivery times are estimates and may be affected by circumstances beyond our control.

 

Delivery Days and Times

We deliver seven days a week, Monday through Sunday.

Delivery times vary depending on our transport schedule, route, and delivery area. Deliveries may therefore take place early in the morning or later in the evening.

We always do our best to arrange delivery at the most convenient time possible for our customers.

 

Delivery to Your Address

Products are delivered to the address provided by the customer when placing the order.

Our driver will unload the goods from the vehicle and place them in a suitable location on the property whenever conditions allow.

The customer is responsible for ensuring that the delivery location is accessible for a truck or delivery van. If safe access is not possible, the driver may leave the goods at the nearest suitable location.

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Delivery Without the Customer Present

If the customer is unable to be present at the time of delivery, the goods may, by prior agreement, be left at a designated location.

Once the goods have been delivered to the agreed location, the delivery is considered complete. Responsibility for theft, damage, or any other incidents occurring after delivery passes to the customer.

For orders with payment upon delivery, the customer or an authorised representative must be present. The goods will only be handed over once payment has been completed.

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If Delivery Cannot Be Completed

If delivery cannot be completed because the customer is unavailable, unable to receive the goods, or has provided incorrect address or contact information, a new delivery can be arranged.

A standard delivery charge will apply to any redelivery.

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Inspection of the Delivery

The customer is responsible for inspecting the delivery as soon as reasonably possible after receiving it.

Please verify that:

• the correct products have been delivered,

• the delivery is complete,

• there is no visible transport damage.

If the packaging appears damaged upon delivery, we recommend taking photographs before opening it.

Any missing items, transport damage, or incorrect products must be reported to us without undue delay. The complaint should include the order number and clear photographs of the damage.

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Shipping Costs

Shipping charges are calculated based on the delivery address, product type, dimensions, weight, and the selected delivery method.

The applicable shipping cost is always displayed at checkout before the order is completed.

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Delivery Delays

We make every effort to deliver your order within the estimated delivery time.

However, delays may occur due to weather conditions, traffic, unforeseen circumstances, suppliers, or transport providers. Such circumstances are beyond our control and do not entitle the customer to compensation.

 

Order Collection

We do not operate a warehouse with customer collection facilities, and therefore personal collection is not available.

All orders are delivered directly to the customer either by our own transport or via PostNord, depending on the delivery address and the type of product.

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